This is the second post in my Twitter for Regular People series.
One of the nicest surprises I’ve encountered as a consumer of social media is this: You can use Twitter to get what you want.
Anyone can publish to the general public. In the past, it was much harder to express dissatisfaction with a company with which you do business. But today, you can use social media – Twitter, in particular – to deal with problems you experience, and you can get real results. Continue reading